TERMS & CONDITIONS

Ownership Of Rights

All rights, including copyright, in this website are owned by or licensed to Ortigia Sicilia. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, delete, distribute or post anything on this website for any purpose.

Returns Policy

Ortigia hopes that you will be delighted with your order. However, if you are not completely satisfied and you wish to return anything please contact us to info@ortigiasicilia.com.

 

FREQUENTLY ASKED QUESTIONS

How long does it take to process an order?

 All orders received on Monday to Friday will be processed within 24 business hours - often the same day if the order is received in the morning (Italian time). Final delivery will be within 2-5 business days of order in Europe. Orders outside of Europe will be processed and deliver to the destination country by air in the same time, but the exact delivery time depends on Customs.

What are the delivery prices?

We offer free delivery on orders over $120 in Europe / $250 Worldwide

For standard orders the delivery price is as follows:

UK and Europe $8

Rest of World $25

Please note these prices do not include customs charges that may be applicable in some countries.

Which countries does Ortigia ship to?

We endeavor to ship our products to every country in the world. However, we are not able to send Eau de Parfum to the following countries; Australia, Brazil, Russia, Saudi Arabia and some parts of Norway. This is due to carrier restrictions on perfume which is considered a dangerous good due to its alcohol content.